The Station Inn – Accommodation Terms & Conditions.

Booking Process

To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on our website. Where the person making the booking is different from the lead guest taking up occupation, the person making the booking will be held responsible for cancellation, non-arrival and damages as set out within these terms and conditions. Only the lead guest and the named booked party are allowed to use the property and its facilities. Third party visitors are only allowed with our express permission.

To secure a booking the full cost of the accommodation is to be paid in full, using cleared funds via our website booking system or over the phone. Refunds are only available in accordance with the conditions laid out here. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven days of any request to do so.

All guests agree to respect the privacy and peace of other staying guests, neighbours and the owners / staff at all times. Further they agree to treat all staff at the Inn with courtesy and respect. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or are causing a disturbance / nuisance to other guests; neighbours; staff or the owners.

Check-In & Check Out

Guests must check-in and check-out by the times stated below:

• Check-in from 1600hrs to 2000hrs on the day arrival
• Check-out by 1000 hours on the day of departure

Please note if you are travelling a long distance to reach us – please call us on 015242 41274 to advise us of your arrival time, should it be outside the above stated hours.

Cancellation, Returned Deposit & Non Arrival Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions :

• Cancellation is made 8 weeks or more in advance of arrival date will result in a full refund being made available
• Cancellation is made 8 weeks or less in advance of arrival date and no refund of deposit will be made.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. If this is a concern to guests it is suggested that they seek to take out appropriate holiday / cancellation insurance.

In the rare event that we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payments already made to us.

WIFI Fair & Appropriate Usage Policy

Complimentary WIFI Internet access is provided in the public areas of the Inn and in some of the accommodation. We may monitor network performance and user usage in order to maintain a fair level of service to all our guests.

The internet access provided is intended for general use such as access to the world wide web; email; messaging services; social media etc., It is not intended or ideally suited for heavy media streaming, online gaming; extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to the local authorities.

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys will incur a replacement charge per key.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, cigars, snuff or chewing tobacco is strictly forbidden inside any part of the Inn – either in the rooms or public spaces.

Pets & Service Dogs

We have a number of rooms where we accept well behaved dogs and service dogs. We accept a maximum of two dogs per room for a fee of £X per dog. Owners are liable for any damage caused to rooms by their dogs, which should not be left alone unattended on the premises. Dogs should always be kept on a lead whilst on the premises and under their owner’s supervision.

Parking

Where taking advantage of our free on-site parking guests accept that that they park their vehicles at their own risk.

Dietary Requirements

It is your responsibility to notify us, in advance via email, of any special dietary requirements and/ or allergies that you may have and that our relevant to your stay.

Our Right to Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

Terms Updated : February 2021